Review of Interoperability Practices for Enterprise Information System (EIS) in Public Sector

Zanora Zainon, Dalbir Singh


Interoperable information system is crucial to enable an organization to provide good services to users. It can give a high impact and good return to government agencies, particularly in terms of efficiency in managing information system as well as making it time and cost effective. However, the implementation and work processes involving the interoperability of the public sector information system are still under focused. The major issues identified are concerning on difficulties in the implementation of integration between legacy systems or new systems; Recurring transactions or transactions in various systems, especially those involving legacy systems or new systems; Differences in database platforms; Difficulty in implementing the system redesign process; and no standard use of meta data, data model and complete database schema that can be used as reference. They hinder the implementation of good governance and contribute to ineffective decision-making process in the public sector. Hence, a more detailed and comprehensive study should be carried out to identify the critical success factors that contribute to the interoperability of the enterprise information system in the public sector. The method of the study is qualitative. The instruments for data collection include document analysis. The finding reveals that interoperability factors and elements can be classified according to the levels of interoperability i.e. (i) Organization; (ii) Technical; and (iii) Semantics. They can then be used as the basis for the development of reference for developing comprehensive guidelines based on the success factors and elements outlined. It is hoped that these factors could contribute to the development of enterprise information systems in the public sector which emphasizes the concept of interoperability.


Interoperability; Information System; Enterprise Information System (EIS); Public sector in Malaysia; Critical Success Factor.

Full Text:



Abdurrahman F. A Abudahir. 2017. Interoperability frameworks: analysis, comparison, and guidelines Interoperability frameworks: analysis, comparison. International Hellenic University (IHU) Repository, [1 November 2018].

Agency, K. I. & S. 2018. Korea eGov Framework (GEAP). Agency, Korea Internet & Security (Vol. 98). [15 November 2018].

Aggeliki Tsohou, Habin Lee, Zahir Irani, Vishanth Weerakkody, Ibrahim H. Osman, Abdel L. ,Anouze Tunc Medeni, F. 2017. Transforming Government: People, Process and Policy Article information: Transforming Government: People, Process and Policy (Vol. 7). [15 November 2018].

Australian Government Information Management Office (AGIMO). 2005. Australian Government Technical Interoperability Framework. agtifv2#Australian20Technical20Framework [15 November 2018].

Belfadel, A., Laval, J., Cherifi, C. B., & Moalla, N. 2017. Capability Profile for Enterprise Application Integration: 1–5. [4 Oktober 2018]

Center, Eg. 2017. e-Government Standard Framework eGOVFrame Open Source Open Platform. Korea: Ministry of the Interior. [15 November 2018].

Charalabidis, Y., Lampathaki, F., & Askounis, D. 2009. A Review Of Interoperability Standards And Initiatives In Electronic Government. In MCIS 2009 Proceedings. Paper 128.

Commission, E. 2017. eGovernment in Denmark. Romania. /citations?view_op=view_citation&continue=/scholar%3Fhl%3Des%26start%3D770%26as_sdt%3D0,5%26scilib%3D1%26scioq%3Dtools&citilm=1&citation_for_view=PfI HdUAAAAJ:SeFeTyx0c_EC&hl=es&oi=p. [15 November 2018].

Creswell, J.W. 1998. Qualitative Inquiry amd research design: Choosing among five traditions. Thousand Oaks, CA: Sage Publications.

European Commission. European Interoperability Framework. 2017. Implementation Strategy. [15 November 2018].

Fanindia Purnama S. & Noraidah S.2017 .Usefulness model for the redesign of graduate's student management information system. Asia-Pacific Journal of Information Technology and Multimedia. Vol. 6 No.1:100-114. [4 Mac 2019].

Gatti, R., Carbone, L., & Mezzapesa, V. 2016. State of Play of Interoperability in Europe - The National Interoperability Framework observatory (NIFO) Report 2016. [17 November].

Gu-Il Kang, Young-Il Kwon & Eun-Ju Kim. 2013. An Analysis of e-Government Standard Framework (eGovFrame) and Its Effects. Department of Information Resource Service, NIA(National Information society Agency), Seoul, Korea.

Herbert Kubicek, Ralf Cimander & Hans Jochen Scholl. 2011. Organizational Interoperability in E-Government Lesson from 77 European Good-Practice Cases, 23-33.

Ibrahim M. & Mohamad Fauzan N. 2015. Penggunaan metadata bisnes dalam pemodelan data sumber transaksi agen (STA). Asia-Pacific Journal of Information Technology and Multimedia. Vol.4 No.1:59-65. [4 Mac 2019].

Jeff Rothenberg, Maarten Botterman & C. van O.N. 2008. Toward a Dutch Interoperability Framework. RAND Corporation.[13 November 2018].

Kire Jakimoski. 2016. Challenges of Interoperability and Integration in Education Information Systems International Journal of Database and Theory and Application.Vol.9, No.2:33-46. [13 November 2018].

Koussouris, Lampathaki & Askounis S., Lampathaki F., A. D. 2015. Interoperability: Electronic Transactions. [5 November 2018].

Maryati Y. & Kamisah A. A..2015 .Evaluation of organizational readiness in information system adoption: A case study. Asia-Pacific Journal of Information Technology and Multimedia. Vol. 4 No.2:69-86. [14 Januari 2019].

Nam, K., Oh, S. W., Kim, S. K., Goo, J., & Sajid Khan, M. 2016. Dynamics of enterprise architecture in the Korean public sector: Transformational change vs. transactional change. Sustainability,8(11). [5 November 2018].

Othman Talib. 2017. Penyelidikan & Tesis "The Power of determination": Perpustakaan Negara Malaysia.

Othman, M. H., & Razali, R. 2017. Electronic Government Systems Interoperability Model. Journal of Telecommunication, Electronic and Computer Engineering, 9(3–4 Special Issue): 1–9. [7 Disember 2018].

Patel, B. C., Wayangankar, S. A., Ngo, E., Chakrabarty, S., & Bronze, M. S. 2016. United Nations e-Government Survey 2016. United Nations, New York. Vol. 344. [3 November 2018]

Pavel Shvaiko & Alessandro Zorer. 2009. eGIF4M:eGovernment Interoperability Framework for Mozambique. Electronic Government, Paper 14(August 2014): 328–340. [24 Oktober 2018].

Protasius Ipinge. 2017. Proposing An E-Governance Interoperability Framework. Talinn University of Technology. [1 November 2018].

Ramlah H., Nor Shariza. A. K., Mohd H. S. & Ali M. 2007. The Relationship between Organisational Factors and Information Systems Success in the Malaysian Electronic-Government Agencies. Asia-Pacific Journal of Information Technology and Multimedia Vol. 4: 73-92. [4 Mac 2019].

Ray, D., Gulla, U., Dash, S. S., & Gupta, M. P. 2011. A critical survey of selected government interoperability frameworks. Transforming Government: People, Process and Policy. Emerald Insight. Vol. 5(2):114–142.[1 November 2018].

Saekow, A., & Boonmee, C. 2010. Bridging the gaps in e-Government interoperability implementation: Towards a realistic approach. Proceedings - 3rd International Conference on Information Sciences and Interaction Sciences, ICIS 2010: 265–273. [23 Oktober 2018].

Sedek, K. A., Omar, M. A., & Sulaiman, S. (2015). Towards effectiveness of integration and interoperability of one-stop E-government portal. Jurnal Teknologi, 77(9), 47–60.

Sharma, R., & Panigrahi, P. K. 2015. Developing a roadmap for planning and implementation of interoperability capability in e-government. Transforming Government: People, Process and Policy, 9(4):426–447. [3 September 2018]

Siti Uzairiah Mohd. Tobi, Dr. 2017. Kajian Kualitatif dan Analisis Temu bual: Penerbit Aras Publisher

Suhaiza S. & Zawiyah M. Yusof. 2017. Public Sector ICT Strategic Planning Framework of Monitoring and Evaluation Process. Asia-Pacific Journal of Information Technology and Multimedia Vol. 6 No. 1: 85 - 99. [28 Januari 2019].

Sulehat. N.A., Ishak K.A., Taib C.A., Abrudan. D., Mat.R. & Ishak M.K. 2017. Semantic, Technical, e-Government Informations Systems Interoperability and the Moderating Effect of IT Capability among Ministries in Jordan. International Journal of Economic Research. Vol 14/20.

Tina George Karippacheril, Soonhee Kim, Robert P. Beschel Jr., and Changyong Choi, Editors. 2016. Bringing Government into the 21st Century: The Korean Digital Governance Experience. The World Bank. [5 November 2018].

Transform, C. S., & Papers, W. 2010. e-Government Interoperability A comparative analysis of 30 countries. [30 Oktober 2018].

UK Government Cabinet Office. 2005.e-Government Interoperability Framework Version 6.1: 1–34.[15 November 2018].

UNDESA.UNe-governmentsurvey.2018. UN-E-Government-Survey-2018. [26 November 2018].

UNDP. 2007. e-Government Interoperability: A Review of Government Interoperability Frameworks in Selected Countries. [8 Disember 2018].

Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia, MAMPU. 2009. Buku Panduan Ketua Pegawai Maklumat (CIO) Sektor Awam.[9 Oktober 2018].

Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia, MAMPU.2003. Malaysian Government Interoperability Framework (MyGIF) Version 1.0: Kuala Lumpur: Percetakan Nasional Malaysia Berhad.

Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia, MAMPU. 2006. Malaysian Government Interoperability Framework for Open Source Software (MyGIFOSS):Kuala Lumpur: Percetakan Nasional Malaysia Berhad.

Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia, MAMPU. 2007. Arahan Teknologi Maklumat. Kuala Lumpur: Percetakan Nasional Malaysia Berhad.

Uwe Flick, Ernst von Kardoff & Ines Steinke. 2004. A Companion to Qualitative Research:169. [9 Disember 2018].

Vishanth Weerakkody. 2013. E-Government Services Design, Adoption, and Evaluation: 70-85.


  • There are currently no refbacks.

e-ISSN : 2289-2192

For any inquiry regarding our journal please contact our editorial board by email