Peranan Pemahaman Budaya Organisasi dalam Kalangan Para Pekerja Bank Islam Malaysia Berhad (BIMB) dalam Mencapai Matlamat Amalan Perbankan Berlandaskan Syariah

Abstract

Budaya organisasi Islam adalah set nilai berdasarkan al-Quran, Sunnah, Ijma dan Qiyas yang membantu ahli-ahli organisasi berkaitan dengan kefahaman mereka terhadap maksud organisasi, cara organisasi beroperasi dan perkara yang berkepentingan. Pengamalan budaya organisasi Islam melalui Sistem Perbankan Islam (SPI) di Bank Islam Malaysia Berhad (BIMB) merupakan manifestasi pertumbuhan semula asas nilai-nilai Islam di bank-bank Islam. Justeru, isu utama kajian ini ialah sejauh mana pekerja BIMB memahami budaya organisasi Islam dan melaksanakan Sistem Perbankan Islam (SPI) yang dibentuk oleh prinsip-prinsip syariah. Objektif kajian ini adalah untuk meneliti sejauh mana pemahaman budaya organisasi dalam kalangan pekerja BIMB telah memainkan peranan dalam mencapai matlamat amalan perbankan berlandaskan syariah. Kajian dijalankan menggunakan pendekatan kualitatif melibatkan temu bual berstruktur dengan 36 informan daripada kumpulan pegawai yang terdiri daripada pegawai syariah, operasi, produk dan perkhidmatan dan kumpulan pengurusan yang terdiri daripada pengurusan tertinggi organisasi. Penganalisisan data telah dilaksanakan dengan menggunakan perisian ATLAS.ti bagi tujuan pengekodan berdasarkan taksonomi dan tema-tema yang dipacu oleh data yang diperoleh dan dibina  oleh pengkaji sendiri. Penemuan kajian mendapati makna budaya organisasi menurut pandangan dunia pekerja BIMB ialah aspek-aspek kepimpinan, sosial bahawa kesepaduan antara aspek kepatuhan dengan strategi merupakan mekanisme penting dalam meneliti sejauh mana pemahaman budaya organisasi dalam kalangan pekerja BIMB telah memainkan peranan dalam mencapai matlamat amalan perbankan berlandaskan syariah. Kesimpulannya, kajian ini memperlihatkan bahawa pemahaman budaya organisasi Islam di BIMB telah memainkan peranan dalam mencapai matlamat amalan dan organisasi perbankan berlandaskan syariah. Implikasinya, terdapat beberapa aspek penambahbaikan seperti kepimpinan, pengembangan dan inovasi produk dan perkhidmatan perlu diberikan perhatian demi kelangsungan budaya organisasi Islam BIMB dalam mencapai matlamat perbankan berlandaskan syariah.

The Role of Understanding Organizational Culture among Employees of Bank Islam Malaysia Berhad (BIMB) in Achieving the Goal of Shariah-Compliant Banking Practices

The Islamic organisation culture is a set of values based on the Qur`an, Sunnah, Ijma and Qiyas which help members of such an organisation understand the meaning of the organisation, the way it operates and other significant matters related to it. The practice of Islamic organisation culture through the Islamic Banking System (SPI) at Bank Islam Malaysia Berhad (BIMB) is a manifestation of the revival of the basics of Islamic values among Islamic banks. Hence, the main questions of this study are: how far do the employees of BIMB understand the Islamic organisation culture? And how do they implement the Islamic Banking System (SPI) in accordance with Sharia’? The main objective of this study is to understand the organisation culture based on the employees’ world view. The second objective is to examine the extent to which these employees understand the organisation culture and the roles they play in doing the banking practice based on Sharia’. The third objective is to examine how far the characteristics and internal interactions of BIMB have assisted in achieving its objective of becoming a banking organisation based on Sharia’. The study was conducted using the qualitative approach that involved structured interviews with 36 informants who are the officers of Sharia’, operations, products and services personnel and also the management group who consist of top management officers. The data analysis was carried out by employing the ATLAS.ti software in order to do the coding based on the taxonomy and the themes which were driven by the data obtained and developed by the researcher herself. The main finding indicates that the meaning of organisation based on the employees’ world view involves the social aspects as well as the aspects of leadership and worship. The second finding shows that the integration between obedience and strategy is an important mechanism in determining the understanding of the organisation culture among the BIMB employees and achieving the goal of Islamic banking practice based on Sharia’. The third finding illustrates that the organisation characteristics and internal interaction of BIMB have assisted in achieving the goal of BIMB of becoming an organisation based on Sharia’.  In a nutshell, the study has shown the meaning and understanding of the Islamic organisation culture. In addition, it has also shown that the characteristics and internal interaction at BIMB have contributed to achieving the goal of Islamic banking practice and organisation based on Sharia’. The implication is that there are several aspects such as leadership, product development and innovation as well as services which need to be improved and given ample consideration so that BIMB keeps following the Islamic organisation culture   to achieve the goal of Islamic banking according to Sharia’.