Pemahaman Hubungan antara Modal Sosial dan Perkongsian Pengetahuan dalam Community of Practice di Sektor Awam Malaysia: Kesan ke atas Prestasi Kerja Individu

Mohd Zabri Yusoff, Rosmah Mat Isa, Nor Liza Abdullah

Abstract


ABSTRAK

Cabaran terbesar perkongsian pengetahuan dalam Community of Practice ialah kesediaan individu untuk berkongsi pengetahuan mereka. Kertas ini mengintegrasikan Teori Modal Sosial dan Teori Berasaskan Pengetahuan Firma untuk memeriksa hubungan antara modal sosial dan perkongsian pengetahuan, serta kesannya ke atas prestasi kerja individu. Data kajian dikutip daripada ahli-ahli Kumpulan Inovatif dan Kreatif di Majlis Perbandaran Kuantan, dan Jabatan Kastam DiRaja Malaysia. Sebanyak 219 sampel telah dianalisis menggunakan PLS-SEM. Dapatan kajian menunjukkan keakraban, kepercayaan, bahasa sepunya, dan matlamat sepunya boleh mempengaruhi individu untuk berkongsi pengetahuan mereka, serta perkongsian pengetahuan mempunyai hubungan yang positif dengan prestasi kerja individu. Justeru, untuk mempertingkatkan aktiviti perkongsian pengetahuan dalam Community of Practice, pihak kerajaan perlu memberi penekanan kepada aspek-aspek berkaitan modal sosial.

Kata kunci: Community of practice; knowledge management; social capital; knowledge sharing; public sector

ABSTRACT

The biggest obstacle to encourage knowledge sharing activities in the Community of Practice is the willingness of individual to share their knowledge with one another. By integrating the Social Capital Theory and the Knowledge-Based Theory of the Firm, this paper examines the relationship between social capital and knowledge sharing, and it’s impact on individual performance. Data were collected from the Innovative and Creative Circle members in Kuantan Municipal Council and the Royal Malaysian Customs Department. A total of 219 samples were analysed using PLS-SEM. The results showed that closeness, trust, shared language and shared vision promote individuals’ knowledge sharing behavior, and have positive relationships with individual's work performance. As such, to improve knowledge sharing activities in the Community of Practice, the need to understand and focus the underlying aspects related to the social capital is imperative.

Keywords: Community of practice; pengurusan pengetahuan; modal sosial; perkongsian pengetahuan; sektor awam


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