Relationship between Distributive Justice, Procedural Justice, Conflict Management Styles and Affective Commitment: A Study among Bank Employees in Northern Malaysia

Muhammad Asyraf Mohd Kassim, Hazril Izwar Ibrahim



This paper aims to elucidate the relationship of distributive and procedural justice on affective commitment through conflict management styles and examine the mediating effect of conflict management styles between distributive and procedural justice and affective commitment. Self-administered questionnaires were delivered to 330 respondents throughout Northern Malaysia. Next, the data were analyzed using statistical analysis of SPSS and Partial Least Squares of Structural Equation Modelling (PLS-SEM). Results showed that distributive and procedural justice was positively related to integrating, obliging and compromising styles while negatively related to dominating style but not related to avoiding style. It also revealed that integrating, obliging and compromising styles were positively significant with affective commitment while dominating style was negatively significant with affective commitment but avoiding style does not relate with affective commitment. In conclusion, the results also showed conflict management styles fully mediate the relationship between distributive and procedural justice and affective commitment.

Keywords: Distributive justice; procedural justice; conflict management styles; affective commitment; bank employees


Kertas kajian ini adalah bertujuan untuk mengkaji hubung kait antara keadilan distributif and prosedur ke atas komitmen afektif melalui kaedah pengurusan konflik dan mengkaji kesan pengantara di antara kaedah pengurusan konflik dengan keadilan distributif, prosedur dan komitmen afektif. Borang soal selidik telah diedarkan kepada 300 responden di seluruh kawasan utara Malaysia. Data telah dianalisis dengan menggunakan peranti SPSS dan Partial Least Squares – Model Persamaan Berstruktur (PLS-SEM). Keputusan menunjukkan keadilan distributif dan prosedur mempunyai hubung kait positif dengan kaedah integrasi, obligasi dan bertolak ansur serta hubung kait negatif dengan kaedah dominasi tetapi tidak mempunyai hubung kait dengan kaedah mengelak. Selain itu, kaedah integrasi, obligasi dan bertolak ansur mempunyai hubung kait positif dengan komitmen afektif manakala kaedah dominasi mempunyai hubung kait negatif dengan komitmen afektif dan kaedah mengelak tidak mempunyai hubungan dengan komitmen afektif. Kesimpulannya, kaedah pengurusan konflik telah dibuktikan mempunyai kesan pengantara yang kuat di antara keadilan distributif, prosedur dan komitmen afektif.

Kata kunci: Keadilan distributif; keadilan prosedur; kaedah pengurusan konflik; komitmen afektif; pekerja-pekerja bank


Distributive justice; Procedural justice; Conflict management styles; Affective commitment; Bank employees

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