Peranan Akreditasi Kualiti ke atas Hubungan antara Amalan Pengurusan Kualiti dengan Prestasi Organisasi: Kajian dalam kalangan PKS Industri Pemprosesan Makanan (The Role of Accreditation on the Relationship between Quality Management Practices and Organiz

Hayati Habibah Abdul Talib, Khairul Anuar Mohd Ali, Fazli Idris

Abstract


Pematuhan terhadap sesuatu sistem jaminan kualiti dalam perniagaan dan produk adalah penting dalam pasaran yang semakin mencabar kini. Akreditasi atau pensijilan yang diperoleh secara tidak langsung membuktikan bahawa pelaksanaan sesuatu sistem jaminan kualiti dalam organisasi telah tercapai. Malahan, jaminan kualiti adalah antara elemen yang penting dalam industri pemprosesan makanan bagi membuktikan produk makanan yang dikeluarkan adalah bersifat menyeluruh dari aspek kebersihan dan keselamatan. Namun, bagi menutupi jurang kajian yang dikenal pasti, kajian ini mengkaji hubungan antara faktor kejayaan kritikal (CSF) amalan pengurusan kualiti dengan prestasi organisasi (ORGP) PKS industri pemprosesan makanan di Malaysia. Selain itu, kajian ini turut mengkaji impak akreditasi ke atas hubungan antara amalan pengurusan kualiti dengan prestasi organisasi. Permodelan Persamaan Berstuktur digunakan bagi menganalisis hubungan tersebut. Dapatan menunjukkan bahawa semua CSF amalan pengurusan kualiti mempengaruhi prestasi organisasi PKS industri pemprosesan makanan di Malaysia. Bagaimana pun, akreditasi tidak memberi kesan ke atas hubungan tersebut.


ABSTRACT
Complying with the quality assurance system for businesses and products is important in today’s challenging markets. Accreditations or certifications obtained by organizations indirectly prove that the implementation of the quality assurance system in an organization has been achieved. In fact, quality assurance is an important element in a food processing industry to prove that the food product is manufactured as a wholesome product that is clean and safe for consumption. To address the research gaps, this study examines the relationship between the critical success factor (CSF) of quality management practices and the performance of SMEs in food processing industry in Malaysia. In addition, this study also aims to examine the impact of accreditation on the relationship of the quality management practices and organizational performance. Structural Equation Modelling is used for analyzing this relationship. The findings show that all CSFs of quality management practices influence the organizational performance of the SMEs in the food processing industry in Malaysia. However, accreditation has no effect on the relationship.


Kata Kunci : Akreditasi Kualiti; Pengurusan Kualiti; Prestasi Organisasi


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