Analisis Hubungan Kemahiran dengan Kecekapan Teknik Firma Perkhidmatan di Malaysia

Noorasiah Sulaiman, Nursaliha Abd Ghafar

Abstract


ABSTRAK

Kajian ini menganalisis hubungan antara kemahiran dengan tahap kecekapan teknik firma dalam sektor perkhidmatan di Malaysia. Kemahiran dikategorikan kepada enam dimensi, iaitu kemahiran berkomunikasi secara efektif; kemahiran berfikir secara kritis dan menyelesaikan masalah; kemahiran bekerja secara berpasukan; kemahiran etika dan moral dalam profesion; kemahiran keusahawanan; dan kemahiran pengurusan. Kajian ini berasaskan 130 buah firma perkhidmatan yang diperoleh daripada kajian lapangan pada 2014. Objektif kajian ialah menganalisis hubungan antara kemahiran dengan tahap kecekapan firma. Kajian ini menggunakan analisis sempadan stokastik (SFA) dalam mengukur tahap kecekapan teknik firma, sementara model persamaan berstruktur (SEM) menggunakan perisian SmartPLS dalam menganalisis hubungan antara kemahiran dan kecekapan. Dapatan menunjukkan tahap kecekapan teknik firma perkhidmatan secara relatifnya adalah rendah. Selanjutnya, hanya kemahiran bekerja secara berpasukan sahaja yang secara positif mempengaruhi tingkat kecekapan firma, manakala kemahiran beretika dan moral dalam profesion dan kemahiran berkomunikasi secara efektif mempengaruhi tahap kecekapan secara negatif dalam sektor yang dikaji.

Kata kunci: Kecekapan teknik; kemahiran; firma perkhidmatan; analisis sempadan stokastik; SmartPLS

ABSTRACT

This study analyzes the relationship between skills and firms' technical efficciency in the services sector in Malaysia. Skills are categorized into six dimensions, namely effective communication skills; critical thinking skills and problem solving; teamwork skills; ethical and moral skills in the profession; entrepreneurial skills; and management skills. This study is based on 130 service firms obtained from field studies in 2014. The objective of the study is to analyze the relationship between skills and firm technical efficiency. This study uses stochastic frontier analysis (SFA) in measuring the firm's technical efficiency, while the structural equation model (SEM) uses the SmartPLS software in analyzing the relationship between skills and efficiency. The findings show that the level of technical efficiency of the service firm is relatively low. Furthermore, only the teamwork skills that positively influence the firm's level of efficiency, while ethical and moral skills in the profession and effective communication skills negatively affect level of efficiency in the sector studied.

Keywords: Technical efficiency; Skills, service firm; stochastic frontier analysis; SmartPLS


Keywords


Kecekapan teknik, sektor perkhidmatan, kemahiran, analisis sempadan stokastik, model persamaan berstruktur

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