The Mediating Effect of Downward Influence Tactics on the Relationship between Leadership Style and Organizational Citizenship Behavior (Kesan Pengantara Taktik Pengaruh Arah Bawah ke atas Hubungan antara Gaya Kepimpinan dengan Gelagat Kewarganegaraan Org

Lee Kim Lian, Low Guan Tui

Abstract


ABSTRACT

This paper examines the effect of leadership styles on employee organizational citizenship behavior (OCB) in Malaysian organizations. Downward influence tactics, as a mediator between leadership and its outcome, is explored to develop the proposed framework. Data from 347 respondents representing several industries show that leaders, who are associated with a transformational leadership style, have a significant positive relationship with their subordinates’ OCB. On the contrary, subordinates who perceive their superior as a transactional leader are found to be negatively related with their OCB. Among the downward influence tactics, inspirational appeals and consultation tactics are found to mediate the relationship between transformational leadership and OCB. Thus, a transformational leader may encourage employees’ OCB by using a combination of downward influence tactics based on inspirational appeals and the consultation approach. The paper concludes by highlighting the implications of the study for future research and practice.

ABSTRAK

Kertas ini mengkaji kesan gaya kepimpinan terhadap gelagat kewarganegaraan organisasi (GKO) pekerja dalam organisasi di Malaysia. Kajian ini turut menguji peranan taktik pengaruh arah bawah sebagai pengantara dalam hubungan antara kepimpinan dengan hasilnya bagi membina rangka yang dicadangkan. Data daripada 347 responden yang mewakili beberapa industri menunjukkan pemimpin yang berasaskan gaya kepimpinan transformasi mempunyai kesan positif terhadap GKO pekerja. Sebaliknya, pekerja yang menganggap ketuanya mengamalkan gaya kepimpinan transaksi menunjukkan kesan negatif ke atas GKO mereka. Antara pengaruh taktik arah bawah, taktik tarikan inspirasi dan taktik perundingan didapati menjadi pengantara bagi hubungan antara kepimpinan perubahan dengan GKO. Oleh yang demikian, pemimpin yang mengamalkan taktik transformasi berkemungkinan mampu meningkatkan GKO dalam kalangan orang bawahannya jika ia mengamalkan kombinasi gaya kepimpinan pengaruh arah bawah jenis tarikan inspirasi dan perundingan. Kertas ini disimpulkan dengan menyorot implikasi hasil kajian terhadap kajian masa depan dan praktis. 


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