The Effect of Work-Family Conflict towards Job Satisfaction and Emotional Well-Being: Problem-Focused Coping as Mediator

Norizan Baba Rahim

Abstract


ABSTRACT

Inability to cope with conflicting demands of work and family has become an important topic among the employees in organisation. However, studies on inability to cope with conflicting demands on work, family and distance learning among the distance learners in Malaysia have received little attention. In this article, a sample of distance learners (N=173) were utilized to examine the relationship between work-family conflict towards problem-focused coping, job satisfaction and emotional well-being, and to examine the mediating effect of problem-focused coping between work-life conflict towards job satisfaction and emotional well-being. The research model was tested upon Coping Theory and Self-Determination Theory. Results of Partial Least Square (PLS) demonstrated that work-family conflict has a positive influence only on problem-focused coping, and subsequently problem-focused coping was found to mediate the relationship between work-life conflicts towards job satisfaction and emotional well-being. Based on the findings, this research suggests the employers to enhance work-life balance policies and programmes especially for employed distance learners, and the management of distance education to improve student retention and completion rates by providing supports to the distance learners.

Keywords: Work-family conflict; problem-focused coping; job satisfaction; emotional well-being

ABSTRAK

Ketidakupayaan untuk menghadapi tuntutan kerja yang bertentangan dengan keluarga telah menjadi topik penting dikalangan pekerja dalam organisasi. Walau bagaimanapun, kajian tentang ketidakupayaan untuk menampung permintaan yang bercanggah dengan kerja, keluarga dan pengajian jarak jauh dikalangan pelajar jarak jauh di Malaysia telah mendapat sedikit perhatian. Dalam artikel ini, sampel pelajar jarak jauh (N = 173) telah digunakan untuk mengkaji hubungan antara konflik kerja-keluarga terhadap daya tindak berfokuskan masalah, kepuasan kerja dan kesejahteraan emosi, dan mengkaji kesan perantaraan daya tindak berfokuskan masalah antara konflik kerja-keluarga terhadap kepuasan kerja dan kesejahteraan emosi. Model penyelidikan diuji berdasarkan Teori Pengendalian dan Teori Penentuan Diri. Keputusan Partial Least Square (PLS) menunjukkan konflik kerja-keluarga hanya mempunyai pengaruh positif terhadap daya tindak berfokuskan masalah, dan seterusnya daya tindak berfokuskan masalah didapati mengantara hubungan antara konflik kerja-keluarga terhadap kepuasan kerja dan kesejahteraan emosi. Berdasarkan keputusan, penyelidikan ini mencadangkan majikan untuk meningkatkan dasar dan program keseimbangan kerja-kehidupan terutamanya untuk pelajar jarak jauh yang bekerja, dan pengurusan pendidikan jarak jauh untuk meningkatkan tahap pengekalan dan penyelesaian pelajar dengan menyediakan sokongan kepada pelajar jarak jauh.

Kata kunci: Konflik kerja-keluarga; daya tindak berfokuskan masalah; kepuasan kerja; kesejahteraan emosi


Keywords


Work-Family Conflict, Problem-Focused Coping, Job Satisfaction, Emotional Well-Being

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