Practicing and Factors Infuencing the Effective Implementation of Strategic Information Systems Planning in Public Agency

Sukhaila Angsor, Maryati Mohd Yuspf

Abstract


ABSTRACT

Strategic Information Systems Planning (SISP) guided organization in achieving its target. The importance of SISP increases proportionately with the uncertainty of business requirements. Failures in implementing SISP may affect organizational service delivery and reputation. This paper discusses on the evaluation of the practice and influencing factors of SISP implementation in a public sector. The Human Organization Technology-fit framework was used to evaluate the effectiveness of SISP from human, organization and technology perspectives. A qualitative case study was conducted using interview and document analysis method. The study identified 25 influencing factors of SISP implementation including knowledge and expertise, stakeholder engagement; governance, top management support, financial allocation and infrastructure capabilities. These influencing factors can guide other agencies to identify the risks of SISP implementation at an early stage; subsequently, mitigation plan can be developed to minimize the risk.

Keywords: Effectiveness; evaluation; information systems planning; strategic; practice

ABSTRAK

Perancangan strategik sistem maklumat (Strategic Information Systems Planning) (SISP) digunakan sebagai garis panduan untuk mencapai hala tuju organisasi. Kepentingan SISP meningkat sejajar dengan peningkatan keperluan bisnes yang tidak menentu. Kegagalan organisasi dalam melaksanakan SISP boleh memberi kesan terhadap penyampaian perkhidmatan dan juga reputasi organisasi. Kertas ini membincang penilaian amalan dan faktor yang mempengaruhi pelaksanaan SISP di agensi kerajaan. Kerangka Human Organization Technology-fit (HOT-fit) yang terdiri daripada tiga faktor iaitu manusia, organisasi dan teknologi diguna untuk menilai keberkesanan SISP. Kajian kes dijalankan melalui temu bual dan analisis kandungan dokumen. Dapatan menunjukkan 25 faktor yang mempengaruhi pelaksanaan SISP termasuk pengetahuan dan kepakaran, penglibatan, tadbir urus, sokongan pengurusan atasan, peruntukan kewangan dan keupayaan infrastruktur. Faktor ini boleh dijadikan panduan kepada agensi lain supaya risiko pelaksanaan SISP dapat dikenal pasti di peringkat awal dan perancangan mitigasi dapat dibina bagi meminimum risiko.

Kata kunci: Amalan; keberkesanan; penilaian; perancangan sistem maklumat; strategik


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