Workplace Communication Inclusivity Among Pwd Academicians In Malaysia: Challenges and Opportunities

Abstract

Workplace communication inclusivity is vital in promoting equitable and empowering environments, especially for Persons with Disabilities (PwD). This research addresses the gap of understanding workplace communication inclusivity among PwD academicians. Previous studies on PwD often focused solely on physical facilities and financial support. This study investigates the challenges and opportunities of inclusive workplace communication among PWD academicians in Malaysia. Six semi-structured qualitative in-depth interviews using purposive sampling were conducted with PWD academicians from various Malaysian higher education institutions. Thematic analysis was conducted to find recurring themes within the research. Findings revealed that while the PwD respondents received support from their workplace and colleagues, the support are often personalized, rather than structural support from institutions. Workplaces are more inclusive with great peer support and availability of assistive technologies to help them cope with demanding work of academicians. They highlighted limited accessibility to digital communication platforms that have full range accessibility, lack of disability awareness among colleagues and administrators and vague guidelines on inclusive communication practices. The findings highlighted a need for updated comprehensive communication policies and institutional commitment to foster a more inclusive communication in the workplace for the disabled communities. This policy can also be expanded into country wide reform for communication inclusivity to ensure PwD employees feels more included and supported in their work.